Resumé
Overview
User researcher and UX designer with a diverse background in research, customer service, and digital design. Experienced in research design, usability evaluation, and prototyping. Dedicated to leveraging diverse experience to creating impactful designs that balance user needs and business goals.
Experience
Role
Skills
User Experience Volunteer
St. Jude Children's Hospital
August 2024 - December 2025
Research Associate
New York University
April 2019 - June 2020
Customer Service
Onda Origins Roastery
September 2020 - Present
- Identifying Usability Issues
- UCD Design Improvements
- Stakeholder Communication
- Usability Testing
- Data Analysis
- Experimental Design
- Protocol Optimization
- Collaborative Communication
- Problem-Solving
- Attention to Detail
- Interpersonal & Communication Skills
- Customer Experience Improvement
- Optimizing Workflows
- Customer Rapport
- Analysis of Customer Decisions
Education
Institution
Relevant Coursework
Rochester Institute of Technology
M.Sc. in Human-Computer Interaction
Expected graduation: August 2025
4.0 GPA
Western Washington University
B.Sc. in Biology, minor in Anthropology
3.3 GPA
Liberty University
Bridge coursework for admission to RIT
4.0 GPA
Udemy
Zero to Mastery
Completed: August 2023
- Information & Interaction Design
- Usability Testing
- HCI Research Methods
- Foundations of HCI
- Web Technologies I & II
- Current Topics in HCI
- Statistics
- Anthropology
- Biology Research
- Calculus
- Introduction to Computer Science
- Object-Oriented Programming
- Complete Web & Mobile Designer: UI/UX, Figma + more
Tools
Design
Programming
Research
